COMPLAINTS POLICY – SILLY SHEPHERDS

We do our best to handle orders, downloads, and customer service with care. If something goes wrong, please let us know. We aim to resolve complaints directly and find a practical solution.

1. Purchases directly from Silly Shepherds

If you purchased a product directly from SillyShepherds.com, please contact us about any issues with your order, payment, delivery, or download.

How to submit a complaint

Email your complaint to:

info@sillyshepherds.com

Please include, if available:

  • Your name.
  • Your order number.
  • A clear description of the problem.
  • Photos or other information that may help us understand what happened.

We will acknowledge your complaint and aim to provide a substantive response within 14 days. If we need more time to investigate, we will let you know.

Damaged, defective, or incorrect products

If possible, please include photos of:

  • The product you received.
  • The damage, defect, or incorrect item.
  • The packaging, if relevant.

This helps us assess the problem and suggest an appropriate solution.

EPUB files and digital downloads

Please tell us:

  • Which digital product you purchased.
  • What is not working.
  • Which device or reading app you are using.

A technical problem with a download is separate from your right to cancel a purchase. If a digital product is not delivered correctly or does not meet the agreed terms, your applicable statutory consumer rights remain in place.

If we cannot resolve your complaint together

Depending on your country of residence and the nature of your complaint, you may be able to contact an appropriate alternative dispute resolution (ADR) body or use other available consumer dispute procedures.

For EU consumers, the European Commission provides a directory of consumer dispute resolution bodies. Whether a particular body can handle your complaint depends on its scope and eligibility requirements.

2. Purchases through Amazon or another seller

If you purchased through Amazon or another third-party seller, please contact the seller or platform where you placed your order.

Check your order confirmation to see who is listed as the seller. Follow their procedures for:

  • Payment issues.
  • Delivery problems.
  • Damaged, defective, or incorrect products.
  • Returns and refunds.
  • Kindle books and other digital purchases.
  • Order-related complaints.

For Amazon purchases, start with the relevant order in your Amazon account or contact Amazon Customer Service.

We do not have access to another seller’s order or payment records and cannot process returns or refunds for purchases made from that seller. Please do not send those returns to Silly Shepherds.

Questions about the content of our books are always welcome, wherever you purchased your copy.

Contact

Silly Shepherds
Paul Berendsen
Vredesstraat 9
6467 LG Kerkrade
The Netherlands

Phone: +31 6 822 199 44
Email: info@sillyshepherds.com
Website: sillyshepherds.com

© Silly Shepherds — sillyshepherds.com
Last updated: September 2026