SHIPPING & DELIVERY TIMES — SILLY SHEPHERDS

1. Orders Placed Directly with Silly Shepherds

Processing times depend on what you order.

An in-stock book is dispatched as soon as possible. An EPUB is available digitally immediately after payment. Products made specifically for you require additional processing time.

Physical Books

Books in stock are processed promptly and handed over to the carrier as soon as possible.

Once your order has been handed over to PostNL, DHL, or another carrier, we cannot fully control the actual delivery time.

Dates shown by a carrier are estimated delivery dates, unless a guaranteed delivery date has expressly been agreed upon.

If your shipment is significantly delayed, lost, or damaged, contact us. We will investigate and help resolve the issue. Your statutory consumer rights remain unaffected.

EPUBs

EPUBs are delivered digitally, not shipped physically.

After successful payment, your download is available immediately through your order details and/or confirmation email.

There are no shipping charges for digital products.

Personalized and Custom-Made Products

Personalized and custom-made products require additional processing time because they are produced specifically for your order.

The estimated production time is stated on the product page or during checkout where possible.

After production, we hand the product over to the carrier. Delivery time then depends on the carrier and destination.

Shipping Charges

The following charges apply only to orders placed directly with Silly Shepherds. All amounts below are in euros.

The Netherlands

Mailbox delivery: €4.95
Parcel delivery: €5.95
Free shipping on orders of €65 or more

Belgium

Mailbox delivery: €7.95
Parcel delivery: €7.95
Free shipping on orders of €65 or more

Germany

Mailbox delivery: €7.95
Parcel delivery: €7.95

Our German storefront and German-language checkout are being introduced in stages. If shipping to Germany is available for your order, this will be shown at checkout.

Other EU Countries

Shipping to other EU countries is available on request.

Contact info@sillyshepherds.com so we can check the available options and shipping costs for your order.

For any destination not listed here, please contact us before ordering to check whether delivery is available.

Shipping Methods

Depending on the product, dimensions, weight, and destination, we use carriers such as:

PostNL
DHL

We choose the shipping method that best suits your order.

Tracking

Where tracking is available, you will receive the tracking details once we have processed your order and registered the shipment with the carrier.

Tracking may not become active until the carrier scans the shipment for the first time.

Processing Time and Delivery Time

Processing time is the time we need to prepare your order and hand it over to the carrier.

Delivery time is the time the carrier needs to deliver it afterward.

Carrier delays can occur due to:

High shipping volumes
Holidays
Weather conditions
Sorting issues
Strikes
Technical problems
Other logistical disruptions

We cannot guarantee the actual delivery time after handing over a shipment. This does not affect our obligations to you or your statutory consumer rights.

Delayed or Missing Shipment?

If your shipment is taking significantly longer than expected, contact:

info@sillyshepherds.com

Please include:

Your name
Your order number
Your tracking number, if available

We will check the shipment’s status and contact the carrier where necessary.

Received a Damaged Product?

If possible, take clear photos of:

The outer packaging
The shipping label
The damaged product

Send them with your order number to info@sillyshepherds.com so we can assess the issue and find an appropriate solution.

Incorrect Delivery Address?

Check your delivery address carefully at checkout.

If you discover an error after ordering, contact info@sillyshepherds.com as soon as possible.

If the order has not shipped, we will try to update the address. Once it has been handed over to the carrier, an address change may no longer be possible.

Estimated Delivery Dates

Dates shown on our website, in tracking information, or by a carrier are generally estimates.

A delivery date is guaranteed only when Silly Shepherds has expressly agreed to it in writing. This does not limit any statutory rights relating to agreed delivery deadlines.

2. Orders Placed Through Amazon or Another Seller

If you purchased through Amazon, a bookstore, or another external seller, that seller handles payment, shipping, digital delivery, and order support.

The shipping charges and processing times listed above do not apply to those purchases.

Check the seller’s product page and checkout for available delivery options, shipping charges, and estimated delivery dates.

Amazon Paperback Orders

Open Your Orders in your Amazon account to check your shipment or contact Amazon about delays, missing deliveries, damaged books, or address changes.

Amazon Kindle Purchases

Kindle editions are delivered through Amazon rather than as EPUB downloads from Silly Shepherds.

For access, download, or payment issues, check your Amazon account or contact Amazon Customer Service.

Other Sellers

Contact the store or website where you placed your order.

We do not have access to external sellers’ order, payment, or tracking details and cannot change or manage those orders.

Contact

For shipping questions about purchases made directly from us:

Silly Shepherds
Paul Berendsen
Vredesstraat 9
6467 LG Kerkrade
The Netherlands

Phone: +31 6 822 199 44
Email: info@sillyshepherds.com
Website: sillyshepherds.com